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Posts: 1
Registered: ‎05-07-2020

Re: Cannot create account

I've been having this issue for weeks, now i tried to buy a switch and a tv from you guys and get one day shipping but it wouldn't let me do it without an account, so i tried to make one.

It says

An account with this email already exists.
Please sign in or use a different email address.


Except i don't have an account, no mater which email I try, or what recovery phone number I use it doesn't matter.

I just want to give you my money best buy.

So I just settle for Gamestop and Walmart.

Fast forward to today, and i want to buy an Insignia DisplayPort cable for said TV. It's only available at BestBuy in a short amount of time.

So I try and make an account again, thinking whatver issues might have been resolved but its THE SAME THING.

For some reason i think to myself, to try and use crhome (i use firefox).... and it works.

Please fix this issue. I was just trying to give you my money. It doesnt have to be hard. Think of all the business your're losing during this pandemic.

Posts: 6,425
Topics: 218
Kudos: 500
Solutions: 326
Registered: ‎08-21-2017

Re: Cannot create account

Good morning, User930402,

 

Thank you for stopping by our community forums. I can certainly understand how frustrating it would be to encounter issues every time you try to log in. Based on your message, it sounds like there is a problem with your browser preventing you from logging in.

 

Do you use a VPN or ad blocker when trying to visit our website? If so, I would recommend disabling these. You may also encounter errors if your browser's default language is not English. Lastly, I would recommend clearing your browser's cache and cookies and then trying to log in again.

 

Please let me know if you continue to have problems logging in!

AndrewB|Social Media Specialist | Best Buy® Corporate
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