03-26-2020 03:09 PM
03-26-2020 04:20 PM
Good afternoon, gergzerg,
Thank you for taking the time to reconnect with us on the forum!
Members should get second chance to utilize the points that help create a non-bonus certificate if the order the certificate is applied to ends up getting returned or cancelled. As you may read in similar threads, it can generally take up to three days for a non-bonus certificates point value to repost to a member's reward account following a return or cancellation. I am glad to hear your points have already reposted. Let us know if you have any other questions.