Points, Policies & Certificates

[gergzerg]

I had the same issue. I cancelled an two orders that used gift cards. I didnt know that I purchased a game prior and used a rewards code. I cancelled both in order to use the codes in one purchase but my account doesnt show my rewards. the first order had $30 worth of gift card. The purchase I made today had a $10 reward code that I just got that also didnt return to me. Is there some way I can get my rewards balances so I can use them properly?

[gergzerg]

Disregard this comment. The rewards refund back into my account about 30mins after the cancellation

[Derek-BBY Senior Social Media Specialist]

Good afternoon, gergzerg,

Thank you for taking the time to reconnect with us on the forum!

Members should get second chance to utilize the points that help create a non-bonus certificate if the order the certificate is applied to ends up getting returned or cancelled.  As you may read in similar threads, it can generally take up to three days for a non-bonus certificates point value to repost to a member's reward account following a return or cancellation. I am glad to hear your points have already reposted.  Let us know if you have any other questions.

Return or Cancellation - Where is my reward certificate?
 

Best Wishes,