Points, Policies & Certificates

[Phisig2001]

I too received a coupon, which showed up during checkout when I shopped online last night. But it would not apply. Now I've lost use of the coupon and I don't know why it wouldn't apply.

[Tasha-BBY Social Media Specialist]

Hi there Phisig2001, 

Welcome and happy belated birthday! Receiving one of our birthday coupons is always very exciting, especially if you had an item picked out to redeem it on. 

With that said, not having it apply during checkout would be just as frustrating as it was exciting to receive. These coupons are typically good from the beginning of the month, even a bit before, to the end of the month, so you should still have through tomorrow to redeem it. 

I would be happy to take a look at your membership and the order you placed to see what may have happened. Please keep an eye on your inbox in the top right corner of the page for my message. 

Sincerely, 
 

[Phisig2001]

Thank you!

[Derek-BBY Senior Social Media Specialist]

Glad we could assist!

Best Wishes,