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Posts: 1
Registered: ‎01-08-2023

Re: Backup Codes for Two Step Verification..Can't Log Into My Account

 I had set up the MFA to Microsoft authenticator and now switched the phone as a result cannot log into my Bestbuy account and make purchases. I cannot add BestBuy into my authenticator. Created a new account but would need by gift certificate and purchase history. Wondering if someone can help me. 

Posts: 190
Topics: 5
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Registered: ‎11-03-2021

Re: Backup Codes for Two Step Verification..Can't Log Into My Account

Hey there, Kishore72!

 

Thank you so much for reaching out and joining us here on our community forum. Considering I have lost authenticator access previously, I know how concerning this may be. With that being said, I would be more than happy to investigate this further. 

 

In order for me to do so, kindly use the blue "PrivateMessage" button below to send your:

 

full name

phone number

email address

 

All the best,

Kayden|Social Media Specialist | Best Buy® Corporate
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