Points, Policies & Certificates

[Kishore72]

 I had set up the MFA to Microsoft authenticator and now switched the phone as a result cannot log into my Bestbuy account and make purchases. I cannot add BestBuy into my authenticator. Created a new account but would need by gift certificate and purchase history. Wondering if someone can help me. 

[Kayden-BBY Social Media Specialist]

Hey there, Kishore72!

Thank you so much for reaching out and joining us here on our community forum. Considering I have lost authenticator access previously, I know how concerning this may be. With that being said, I would be more than happy to investigate this further. 

In order for me to do so, kindly use the blue "PrivateMessage" button below to send your:

full name

phone number

email address

All the best,