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Posts: 6
Registered: ‎06-10-2021

Re: Backup Codes for Two Step Verification..Can't Log Into My Account

Hi I have tried to PM to Derek-BBY, as I have had to once again factory reset my Samsung Galaxy S21-Ultra...

My BestBuy Recovery Codes which I have uploaded to my MS OneDrive account do not work..

 

Two-step verification is enabled and I can not gain access to my account...

 

Please kindly assist once again../

 

Thanks

Posts: 164
Topics: 1
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Registered: ‎08-05-2019

Re: Backup Codes for Two Step Verification..Can't Log Into My Account

Hi, gahbmwm,

 

Thank you for reaching back out to us here on our forum. Accessing your My Best Buy account should be a simple and smooth process, so I understand looking for some help here.

 

I have also received your private messages and will follow back up with you there in just a moment.

Jack|Social Media Specialist | Best Buy® Corporate
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Posts: 3,470
Topics: 62
Kudos: 131
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Registered: ‎10-19-2017

Re: Backup Codes for Two Step Verification..Can't Log Into My Account

This topic has been moved to its own thread under Points, Policies, & Certificates for further moderation.