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gahbmwm
Posts: 6
Registered: ‎06-10-2021

Re: Backup Codes for Two Step Verification..Can't Log Into My Account

‎02-23-2022 10:03 PM

Hi I have tried to PM to Derek-BBY, as I have had to once again factory reset my Samsung Galaxy S21-Ultra...

My BestBuy Recovery Codes which I have uploaded to my MS OneDrive account do not work..

 

Two-step verification is enabled and I can not gain access to my account...

 

Please kindly assist once again../

 

Thanks

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Jack-BBY
Posts: 182
Topics: 1
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Registered: ‎08-05-2019

Re: Backup Codes for Two Step Verification..Can't Log Into My Account

‎02-24-2022 09:20 AM

Hi, gahbmwm,

 

Thank you for reaching back out to us here on our forum. Accessing your My Best Buy account should be a simple and smooth process, so I understand looking for some help here.

 

I have also received your private messages and will follow back up with you there in just a moment.

Jack|Senior Social Media Specialist | Best Buy® Corporate
As of March 20th, our Forums will no longer be available, for future support please reach out to us on Social Media or bestbuy.com/support.
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Deysha-BBY
Posts: 3,495
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Registered: ‎10-19-2017

Re: Backup Codes for Two Step Verification..Can't Log Into My Account

‎01-08-2023 04:44 PM

Moved: https://forums.bestbuy.com/t5/Points-Policies-Certificates/Re-Backup-Codes-for-Two-Step-Verification-Can-t-Log-Into-My/m-p/1421266#U1421266

This topic has been moved to its own thread under Points, Policies, & Certificates for further moderation.

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