Points, Policies & Certificates

[emilyduden]

Hi, 

I am having the same issue. When I go to make an account, it says an account already exists with that email. When I go to sign in with that email, it says there is no account with that email. I'm pretty sure there is no account registered with that email. Can I get some assistance?

Best,

Emily

[Allison-BBY Social Media Specialist]

Hi, Emily!

Thanks for joining our online community and posting on our forum for support. I hate to hear about the issues you're running into when creating or logging into an account. We definitely want to make sure you're able to earn rewards and make purchases with a My Best Buy account, so I'm happy to do what I can to assist.

Here are a few articles that may help:

How to Reset Your BestBuy.com Password

Having trouble logging into your My Best Buy/BestBuy.com account?

If you're still unable to create an account or log in after reviewing these, please send me a private message including your full name, email, and phone number so I can look into this further. You can find the blue option to message me to the right of my name below.

All the best,