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Posts: 1
Registered: ‎07-28-2021

Re: Activate My Offer Not Valid

Just tried to go to the website to activate a $25 reward certificate if I spend $500 outside of Best Buy from 7/17 to 8/31/21.  Website does not work.


Went to and could find no references to the $25 reqard certificate or activating it. 


Then chatted with customer service and they did not know what I was takling about.  Asked for phone number and sent to credit card services.


Called credit card services and they did not know but sent me to rewards. 


Rewards did not know.  Sugested I bring in to store for a manager to help me.  Thought it may be a scam.



Posts: 107
Topics: 1
Kudos: 23
Solutions: 14
Registered: ‎10-19-2020

Re: Activate My Offer Not Valid

Hello, jganci!!


Thank you for joining our online community and writing over for support! I'm so happy to hear that you had this offer come through, as $25 is $25! However, I'm saddened to see that you're running into issues with the link. I'd love to help out and see what we can do to get this figured out for you. 


In the case of the link malfunctioning, you should also be able to log onto your Best Buy card account and see that promotion. To do so, please visit:


If you still aren't able to find that promotion, by visiting your account, please reach out to me through a Private Message. Through that, please include your full name, phone number and email address. You can find the Private Message button to the right of my name.



Caleb H|Social Media Specialist | Best Buy® Corporate
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