08-29-2019 12:18 PM
Welcome to the Best Buy forum, and thank you for connecting with us.
It is always a good idea to make sure the information tied to a My Best Buy™ rewards account is up-to-date. My wife had to update her own rewards account after we got married last year. It can help prevent potential verification issues when attaching a purchase to a rewards account or trying to pick-up an online order. You are not going to find the option online to change the name tied to a rewards account though because it doesn't exist. That is where we can help.
There are a couple of scenarios where we can make changes to the name tied to a rewards account, such as a misspelling or legal change. Did you legally change your name? If so, then that should be an easy change. I may need to gather some sort of proof first though before any changes are made. Please send me a private message with the information listed below, by clicking on the blue button in my signature, and I will see what I can do to further assist.
Name (old and new)