Points, Policies & Certificates

[modelstudent]

Hello,

I'm having this same issue.  It's been ongoing for a few months now - I called tech support and thought that I had gotten it resolved but it hasn't been fixed.

I am not using VPN, non-english browser, etc.  Exact same message as the original poster.

[AndrewB-BBY Social Media Specialist]

Good morning, modelstudent,

Welcome to our community forums. I appreciate you reaching out regarding your My Best Buy account. As someone who does almost all of my shopping online, I can imagine how frustrating it would be to encounter an error every time you try and log in. I would be glad to see how I may be able to best assist you with this.

Based on your message, it sounds like you've already our troubleshooting steps. I'd like to take a closer look at your account to make sure there aren't any problems on our end and review the steps previous agents have taken.

I'll need to gather a bit more information and will be sending you a private message shortly. You can check your inbox by clicking the orange envelope in the top right corner of your screen after logging into your forum account.

I'll keep an eye out for your response!