01-07-2021 08:11 PM
Hi - I'm actually having the same issue.
I got a new phone and didn't realize the Google Authenticator had to be transferred so now I'm unable to get into my best buy account. When I called I was told the system was down and they were unable to help me.
I see you mentioned there might be other ways to help with this issue - is it something you're able to help me with?
01-08-2021 03:15 PM
Thanks for reaching out to us about the issues you're having getting into your account! 2- Step Verification is a great way to keep your account safe and protected. I know it can be quite the process to set up a new phone and transfer all of your prior data, so I'd be happy to take a closer look into this and see what I can do to help.
Please send us a private message with your full name, email, and phone number and I can get started!