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Posts: 1
Registered: ‎01-07-2021

Re: 2 factor authentication

Hi - I'm actually having the same issue.


I got a new phone and didn't realize the Google Authenticator had to be transferred so now I'm unable to get into my best buy account. When I called I was told the system was down and they were unable to help me.


I see you mentioned there might be other ways to help with this issue - is it something you're able to help me with?

Thank you!

Posts: 705
Topics: 31
Kudos: 137
Solutions: 50
Registered: ‎02-08-2019

Re: 2 factor authentication

Hey, cookiesallday!


Thanks for reaching out to us about the issues you're having getting into your account! 2- Step Verification is a great way to keep your account safe and protected. I know it can be quite the process to set up a new phone and transfer all of your prior data, so I'd be happy to take a closer look into this and see what I can do to help.


Please send us a private message with your full name, email, and phone number and I can get started!




Meg|Social Media Specialist | Best Buy® Corporate
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