Points, Policies & Certificates

[Sugarbaby]

Hello, I am also having this nightmare problem. I got a new iphone some weeks ago and now read that you were suppose to transfer Google Authenticator from the old phone to the new phone, in which I did not. So now I'm unable to get into my best buy account. I have talked to about five different people on the telephone number provided telling us to not panic if we don't have the backup codes. I need help with my account.

[Allison-BBY Social Media Specialist]

Hello, Sugarbaby, and welcome to our online community!

Thank you for posting on our forum for support. It's always exciting to get a new phone, and I definitely understand the time and effort that goes into fully transferring everything over to your new device and logging back into accounts. I hate to hear you've having issues getting back into your My Best Buy account on your new device, and I'd like the chance to help.

First, I suggest reviewing this article. If you're still having issues, please send me a private message including your full name, email, and phone number. You can find the blue option to message me to the right of my name below.

All the best,