03-30-2020 09:50 AM
Good afternoon, Ryu43402,
Welcome, and happy birthday! It's great to hear you received our birthday coupon and wanted to use it on a purchase recently. Not having it apply when you believe it should would have me seeking answers as well, so I'm glad you reached out. Of the exclusions, the most overlooked one is that it is taken from "regular" or "was" prices, so if your purchase was already on sale, this discount would likely not apply. If this doesn't appear to be the case for you, please let us know, and I'll be delighted to take a closer look! If it does, please know that this coupon is typically valid through the end of the month, so you still have a bit of time to utilize it.