03-23-2021 10:59 PM
03-24-2021 09:05 AM
Hi there, vmekhi,
Welcome to our community forums. As someone who does most of my shopping online, I can imagine how confusing it would be to receive conflicting messages like this when trying to access your account. I'd be glad to help you take a closer look into this to see how I can best assist you.
I do have a few questions about how you are visiting our website. Which internet browser are you using? Do you use a VPN or ad-blocker? If so, I would recommend disabling these as they can cause issues when trying to log in. Is your browser's default language English?
I look forward to hearing back from you so I can determine how I can help moving forward.