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Posts: 1
Registered: ‎11-17-2011

Question on birthday reward cert.

I made a purchase on 2/3/21 and was advised I had 15% off one of the items. I used it, however, the item was defective, so I returned it. The associate advised me the reward would go back on my account, however, I have waited nearly a month and have yet to see it.

I’m hoping for some assistance. Thank you.
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Registered: ‎11-10-2008

Re: Question on birthday reward cert.

I dont think it's a reward cert but a percent off coupon. Per the terms and conditions of coupons that have a percentage off or dollar amount off, once the coupon is used, it can't be brought back as its a one time use.


I actually got one on my birthday last year and it was for X amount off and said that if I returned the item that the benefits would be null and void.

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Registered: ‎10-19-2017

Re: Question on birthday reward cert.

Hello, iDeth,


Welcome to the Best Buy Community Forums!


I appreciate you taking the time to write us regarding your return. I love getting these special offers & coupons that I can use towards my orders. I am happy to learn you were able to acquire one of these and use it on your original purchase. As hockeycanuckjc mentioned, these coupons are one-time use codes, and if the order is cancelled or returned, it is not re-instated to your account.


If you are planning on placing a new order, you are welcome to send me a private message by clicking on the blue button next to my signature with the details. Be sure to add your full name, phone number, and e-mail address. Thanks again for reaching out to us!


Kind regards,

Deysha|Social Media Specialist | Best Buy® Corporate
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