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Posts: 1
Registered: ‎03-02-2022

Purchased E-Gift Card and was not Rewarded

I purchased a Best Buy E-Gift Card from BestBuy.com back in January 2022 and was never rewarded any Best Buy rewards points. In fact, the purchase does not even show up in my purchase history even though I have the confirmation email. I have called Best Buy phone support several times. First time they told me to wait for the reward to be processed. It never did. Called the next several times but to no avail. They would all say that they couldn't recognize my order because the confirmation number did not start with BBY. I have the order confirmation email and apparently it is coming from Cashstar which is why they cannot recognize the order. I called Cashstar and they stated that Best Buy should honor my points but that I would have to talk to a Best Buy rep. I even went to a physical Best Buy store and was told they couldn't help. I have made a legitamate purchase from BestBuy.com and I should definitely be rewarded for my purchase. Please help! 

Posts: 18,488
Topics: 3,254
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Registered: ‎09-29-2008

Re: Purchased E-Gift Card and was not Rewarded

Welcome to our community, J10nnis7.

 

My Best Buy reward points are one of my own favorite things about shopping at Best Buy, so I certainly understand your desire to keep up on their availability in your membership. What's less satisfying than earning points is encountering obstacles to getting the assistance you need as you've described. Certainly it's not our goal to compound frustrations and I regret that has been your experience.

 

I'd like to look into this for you, but will need some information to begin. If you will please send me a private message that includes the following, I’ll do my best to help:

 

  • Your full name
  • Your telephone number
  • Your email address
  • Your BestBuy.com order number (begins with BBY01)

 

To send me a private message, please click the button labeled "Private Message" in my signature below.

 

I look forward to hearing from you.
 

John|Social Media Specialist | Best Buy® Corporate
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Posts: 18,488
Topics: 3,254
Kudos: 653
Solutions: 522
Registered: ‎09-29-2008

Re: Purchased E-Gift Card and was not Rewarded