04-25-2021 05:28 PM
Hi there, Tinkybell827,
Welcome to our community forums. Being a My Best Buy member offers quite a few benefits and I know if I were in your shoes I would want to make sure all of my purchases were added to my account. I would be glad to provide a bit more details on this process and how it works.
Based on your message it sounds like you may not have been logged into your My Best Buy account at the time of purchase and reported it after the fact, is that correct? It can take up to 20 days for this purchase and the associated points to appear in your account after reporting this transaction.
Please feel free to follow up if these points aren't added 20 days after you last contacted us, we'll be happy to review your account and make sure everything is correct!