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Posts: 2
Registered: ‎04-25-2021

Purchase not showing

I purchased a dishwasher several days ago and it isnt showing in my history for my points. Customer service said they had it added but it isnt there. Is there a delay for that?
Posts: 6,259
Topics: 213
Kudos: 452
Solutions: 319
Registered: ‎08-21-2017

Re: Purchase not showing

Hi there, Tinkybell827,


Welcome to our community forums. Being a My Best Buy member offers quite a few benefits and I know if I were in your shoes I would want to make sure all of my purchases were added to my account. I would be glad to provide a bit more details on this process and how it works.


Based on your message it sounds like you may not have been logged into your My Best Buy account at the time of purchase and reported it after the fact, is that correct? It can take up to 20 days for this purchase and the associated points to appear in your account after reporting this transaction.


Please feel free to follow up if these points aren't added 20 days after you last contacted us, we'll be happy to review your account and make sure everything is correct!


How Do I Report Missing My Best Buy™ Points?

AndrewB|Social Media Specialist | Best Buy® Corporate
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