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Posts: 1
Registered: ‎12-04-2020

Purchase not showing up in account



Last Sunnday I purchased a television in store. The sale was done in the Magnolia section of the store. I gave my phone number during the purchase and the receipt also mentions my BestBuy member number. 

I contacted support over chat and they couldn't help me with the issue. Anyone have any experience on how to deal with this?



Posts: 705
Topics: 31
Kudos: 137
Solutions: 50
Registered: ‎02-08-2019

Re: Purchase not showing up in account

Hi, aliabbasrizvi!


Thank you for reaching out to us about your purchase! I like being able to look at my purchase history at the retailers I chose to shop with, so I can understand you reaching out about this! For My Best Buy points, Magnolia purchase points can take up to 30 days (after any deliveries) to post to your account. Magnolia uses a separate invoice system, so these purchases may post to your purchase and reward history or they may not.


I'd be happy to take a look at your purchase and make sure everything looks as it should. Please send us a private message with your full name, email, and phone number and I can get started! 




Meg|Social Media Specialist | Best Buy® Corporate
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