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New Member
Posts: 5
Registered: ‎05-04-2014

Purchase history and reward points have disappeared

Hello,

 

I was perusing through the site and noticed when I was trying to look at my prior purchase history, that all my history of purchases has disappeared as well as all my reward zone points. I know I had a decent amount and that they are being banked.

 

Did something happen to my account? Oddly enough, the Geek Squad Protection plans I purchased are still listed.

 

Please assist when possible.

 

Thank you

 

New Member
Posts: 5
Registered: ‎05-04-2014

Re: Purchase history and reward points have disappeared

Doing some investigation, it appears my Best Buy ID got changed. Though I don't know why.

Posts: 8,162
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Registered: ‎10-10-2012

Re: Purchase history and reward points have disappeared

Good afternoon, Lyshen,

 

Thank you for taking the time to reconnect with us on the forum. Smiley Happy

 

While a rewards account ID number cannot change, it is very possible that a new rewards account was created.  That would potentially mean you have more than one active rewards account.  If it does turn out that you have more than one active rewards account, then we should look into performing a merge.  Any points or certificates in the secondary rewards account would transfer over to the primary rewards account following the merge.  I will know more once I actually review your rewards history.  Please send me a private message with the information listed below, by clicking on the blue button in my signature, and I will take a closer look.

 

Name
Phone #
Email address

 

How to Merge My Best Buy™ Accounts

 

Best Wishes,

Derek|Senior Social Media Specialist | Best Buy® Corporate
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