Purchase cancelled by BestBuy before new terms updates...reward certificates lost??

Taldius · ‎02-22-2023

I ordered something at Bestbuy.com on 2/9/23 (BEFORE the recent reward certificate rules change) and the order was cancelled the next day because the item was not in-stock at the store (NOT MY FAULT). I used 4 reward certificates for a total of $55 on the order and none were transferred back to my account. This seems like a scam but is hopefully just an oversight. Please help!

Buyer Beware. If you're using reward certificates, make sure BestBuy doesn't cancel your order for any reason or you'll be screwed.

Bryant-BBY · ‎12-29-2021

Hello, Taldius.

Thank you for reaching out to us on the Best Buy Forums page. I can certainly understand how frustrating it can be to have your order canceled. I will be happy to look into this issue with your missing rewards points. Even with the changing of the program your points should have went back to your account. Can you please send me a private message with your full name, phone number, and email?

Thank you,

Bryant

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Social Media Specialist | Best Buy® Corporate
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Purchase cancelled by BestBuy before new terms updates...reward certificates lost??

Re: Purchase cancelled by BestBuy before new terms updates...reward certificates lost??