Points, Policies & Certificates

[Ecook228]

I recently made a few large purchases over the phone with a in store employee and also in store. These purchases are not showing up in my account in the app. I am signed in under the same account I have been receiving emails and receipts to.

[CalebH-BBY Social Media Specialist]

Good evening!

Thank you for taking the time to reach out about this, and welcome to our online community. I'm sorry to hear you're having issues with your account. I'd be more than happy to look into this with you. To get started, could you please connect with me privately via Private Message and verify your full name, phone number and email address? From there, we can dive in and take a peek.

I look forward to hearing back from you!