Points, Policies & Certificates

[Ecook228]

I recently made a few large purchases over the phone with a in store employee and also in store. These purchases are not showing up in my account in the app. I am signed in under the same account I have been receiving emails and receipts to.

[CalebH-BBY Social Media Specialist]

Good evening!

Thank you for taking the time to reach out about this, and welcome to our online community. I'm sorry to hear you're having issues with your account. I'd be more than happy to look into this with you. To get started, could you please connect with me privately via Private Message and verify your full name, phone number and email address? From there, we can dive in and take a peek.

I look forward to hearing back from you!

[Nolan420]

I am having the same problem. I have put all the info down and everything in the missing points section. It kept on saying error. This isn't the first time I had this problem and contacted you guys about this. My review is still sitting unverified after 3 months. I didn't break the bank when I bought it, it also wasn't cheap. Other accessories were bought for it, from your place of business after initial purchase. I don't see those either on the website. I thank you for taking the time to read this.

[Nolan420]

Nevermind, I figured it out. I just don't get why they are not showing up in my purchases.