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New Member
Posts: 2
Registered: ‎07-24-2020

Protection Plan not showing in MY ACCOUNT

I made two appliance purchases on the same day.  Each one had a Protection Plan.  One of the Protection Plans is correctly listed in MY ACCOUNT.  The other one, is registered to an account with a separate email address of mine.  There is NO ACCOUNT with the other email address.  Maybe they obtained the email address from my Payment made by PayPal for the purchase.  I would like to get the email address changed on the plan that is not listed.  How can this be done?

 

I waited on hold for over one hour and was helped by one very nice associate.  He attempted to transfer me to someone that could correct the email issue and no one ever picked up.  I have read that possible the Support Forum Moderators can assist with these matters.

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Posts: 12,425
Topics: 201
Kudos: 435
Blog Posts: 21
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Registered: ‎01-03-2013

Re: Protection Plan not showing in MY ACCOUNT

Hi there, GrandeK26, 

 

Welcome to the forum, and thank you for reaching out regarding the information on one of your Geek Squad Protection plans. I know keeping this information updated and having all of your information in one place can help keep oneself organized, so I would be delighted to see how I may help. I see that you've already sent a private message to one of our moderators with your details, and it's been forwarded my way for further review. I'll be sure to follow up with you there shortly! 

 

Sincerely, 

Tasha|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎07-24-2020

Re: Protection Plan not showing in MY ACCOUNT

It looks like someone has already fixed my problem.

 

I appreciate everone's help.

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Posts: 12,425
Topics: 201
Kudos: 435
Blog Posts: 21
Solutions: 614
Registered: ‎01-03-2013

Re: Protection Plan not showing in MY ACCOUNT

Hi there, GrandeK26, 

 

You're incredibly welcome! I'm glad I was able to assist in getting your account squared away. 

 

Cheers!

Tasha|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!