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Posts: 1
Registered: ‎11-16-2022

Promotional rewards not awarded

I signed up for Best buy credit card with promotional 10% rewards on first purchase offer. I used the card to make a purchase in August. One the items (fridge) had to be replaced due to defects. I have not received the rewards for this item. Its been over 2 months since it was delivered. I spoke to support who mentioned they'll update in a week. However, its been multiple weeks without any update. Please help!
Posts: 189
Topics: 1
Kudos: 37
Solutions: 15
Registered: ‎10-19-2020

Re: Promotional rewards not awarded

Hi, wizardm,


Thank you for joining the Forums and for reaching out to us today!


I hate to hear you may be missing some promotional rewards, and can understand reaching out, wanting a resolution. I would be happy to take a look at your account to see what may be possible here. To better assist, please send me a private message with your full name, phone number, and email address. You can send me a private message by logging into the Forums and clicking the blue button across from my signature on this post.



Katie R|Social Media Specialist | Best Buy® Corporate
As of March 20th, our Forums will no longer be available. For future support, you can reach out to us on Social Media or