02-28-2019 04:17 PM
I need to exchange a tablet display with bad pixels I purchased earlier this month during the President's Day points promotion, and I would like to know if I will be able to keep those additional points after the exchange. I intend to do the exchange for the exact same product.
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02-28-2019 05:06 PM
Welcome to the Best Buy forum. :smileyhappy!
Great question! I wouldn't want to lose out on promotional points either. While everyday points are likely to be deducted following a return or price match, they should not be deducted when an even exchange is processed. That does not always carry over to promotional offers though. For example, the "Get $10" pre-order promotion where members can receive 500 bonus points for pre-ordering an eligible game. The 500 bonus points may end up getting deducted if any modification is made to the pre-order after having been fulfilled, including an even exchange.
The pre-order would still technically qualify for the bonus. It just means we may have to intervene to ensure those bonus points find their way back. If after processing the even exchange the bonus points you were awarded for the President's Day sale are deducted from your rewards account, then feel free to send me a private message and I will see what I can do to help. I would just ask that you include your name, phone #, and email address. A private message can be sent by logging into the forum and clicking on the blue button found in my signature.
02-28-2019 06:27 PM