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Registered: ‎05-21-2020

Promotional Certificate Return

[ Edited ]

I received a 50$ promotional certificate through my Best Buy credit card. I made a purchase of a GE smart bulb (advertised as works with Alexa) and once I received it it was damaged and also, it DOESNT work with Alexa, it only works with Google. So I returned it to Bestbuy store and they told me that the reward certificate will post back to account. However, as I understand promotional certificates do not get refunded - however, this is not my mistake so I hope Bestbuy can refund me the certificate amounnt. Order # {removed per forum guidelines}

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Registered: ‎10-10-2012

Re: Promotional Certificate Return

[ Edited ]

Hi, sridhar4686,


Welcome to the Best Buy forum, and Happy Memorial Day!


I've been a member of the My Best Buy™ program for 10+ years and still get a kick out of redeeming certificates.  Who doesn't like to save a dollar or two when they can, right?  You should get second chance to utilize the points that help create non-bonus certificates if the purchase the certificate was applied to ended up getting returned.  An everyday certificate comprised of the points member are awarded should repost within about three days following a return; however, a bonus certificate doesn't have a point value and is considered a one-time use coupon, so there isn't anything to repost.


I'd like to take a closer look at your rewards account to ensure it is up-to-date and to see if there are any other program-related questions I can perhaps help answer, so I'll be sending you a private message shortly.  You can read a private message by first logging into the forum and then clicking on the envelope icon at the top of the page.


Return or Cancellation - Where is my reward certificate?


Best Wishes,

Derek|Senior Social Media Specialist | Best Buy® Corporate
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