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Valued Member
Posts: 73
Registered: ‎10-02-2011

Promotional Bonus Certificate refund?

I placed an order with a chat agent on and it was for two item.  I used my $75 Promotional Bonus Certificate from my Bestbuy Credit card, but order detail showed only 1 item.  I contacted customer service and they told me other item was placed as in store pickup in Minnesota Bestbuy Store.  I'm in Virginia and I was ordering both item with shipping option.  Chat agent made a mistake on my order and customer service cancelled my instore pickup order.  I received the email receipt on returned item and it show that I will received $30.88 in points for returned item.  Am I going to get points back or not?  I believe promotional bonus certificates are not refundable, but bestbuy chat agent made a mistake on my order and now one of my item I ordered has been cancelled and I paid $85 for $50 item.  

Posts: 1,796
Topics: 91
Kudos: 283
Solutions: 93
Registered: ‎11-23-2018

Re: Promotional Bonus Certificate refund?

Hello, sjc1279!


Thank you for posting on our forum about this situation. I can imagine your concern when you learned that one of your items was placed as store pickup in a different state by a chat agent. I hate to hear this happened, and I understand wanting to follow up now on your missing points on this cancellation. I know how great it is to be able to use certificates towards a purchase, and we want to make sure you get your points back in a situation like this. 


I'd like the chance to review your order and account. To start, please send me a private message including your full name, email, phone number, and order number. You can find the blue option to message me to the right of my name below.


Return or Cancellation - Where is my reward certificate?


All the best,

Allison|Social Media Specialist | Best Buy® Corporate
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