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Registered: ‎11-03-2018
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Problem with Welcome to My Best Buy email

When I click on the "Verify Now" button, it displays the "Let Us Know It's You" screen in my browser and asks for the last four digits of my phone number. After I enter the digits, this error message is displayed: "You have entered an incorrect phone number. Please try again."

Posts: 10,795
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Registered: ‎01-03-2013

Re: Problem with Welcome to My Best Buy email

Hi there mj122955 and welcome! 

Thank you for joining our My Best Buy program! It sounds like you may just now be setting up a BestBuy.com account along with My Best Buy membership. This process should be a breeze, so it's peculiar you're encountering these issues. 

It sounds like we may have some information on file for you that is potentially outdated, so I would be happy to take a closer look with you. Please see that I am sending you a private message to gather some additional details. You may check your messages by signing into the forum then clicking the envelope icon in the top right corner of the page. 

Sincerely, 

Tasha|Social Media Specialist | Best Buy® Corporate
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