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Posts: 1
Registered: ‎04-11-2021

Problem login and discount

Hello..2 issues

 

-i cant login on my normal account, it keeps saying something about not having permissions and soemthing dto do with parent and hit back button. When i try to login with facebook it says it doesnt work with this app...im on a ipad. Its always worked before.

 

also i got an email from best buy offering a 10% discount, it asked me to hit a button, "activate", then said it was activated. However on checkout I dont see anything? How does it work?

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Posts: 6,425
Topics: 218
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Registered: ‎08-21-2017

Re: Problem login and discount

Hi there, Jman2020,

 

Welcome to our community forums and thank you for writing to us regarding you My Best Buy account. It certainly sounds strange to hear that you are receiving this error and I would be glad to see how I may be able to help.

 

Can you please provide some more details about these errors? What exactly is this message saying? You also mentioned you are having a problem using this coupon, were you able to access your My Best Buy account?

 

It's possible that the product you are trying to purchase is excluded from this promotion. What are you trying to buy?

 

We have some steps on how to troubleshooting problems when accessing your My Best Buy account. Have you been able to give these a try? If so, please let me know if you continue to have problems logging into your account!

AndrewB|Social Media Specialist | Best Buy® Corporate
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