07-24-2020 11:49 AM
I placed an order recently for which I used a promotional reward certificate. This is not one I issued with points, but one I received for meeting a spending threshold on my Best Buy Visa. I learned in prior experience that these promotional certificates follow different rules, such as being lost if used toward an item that is later returned. I used this one for a preorder, but the preorder will not actually ship until after the certificate has expired. Will this be an issue? If Best Buy cancels my preorder due to inventory issues (that has happened before) then is my certificate lost since unlike normal rewards it will not be refunded in the form of points? These promotional certificates just make me nervous when not used for an immediate purchase given the arcane rules surrounding them. Thank you for any information you can provide.
07-27-2020 09:59 AM
Welcome back to the forum, and thank you for inquiring about your My Best Buy promotional certificate! Redeeming these promotional certificates is always super exciting, but with having redeemed it on a pre-order, I can understand why you may have questions.
As it sounds like your pre-order was placed on BestBuy.com, your certificate has already been marked as redeemed and taken into account for the final price. The certificate's expiration date being before release should be no issue. With that said, should your pre-order be cancelled, you would not receive the certificate back. Should it be cancelled due to an issue beyond your control though, I would encourage you to reach out to us and we'll be delighted to take a closer look at things.
I hope this information helps! If you should have any other concerns, please let us know.
07-27-2020 03:21 PM
Yes, it would be a cancellation beyond my control that concerns me. I have had preorders canceled before when less inventory was received than expected and Best Buy simply could not fulfill my order. That is already bad enough since it leaves me scrambling to order something that was so in demand I opted to preorder it in the first place, but it would add insult to injury if I also lost my certificate. Hopefully the preorders I have outstanding with certificates used as payment will go through without issue. If not, I will certainly reach back out here. Thank you!
07-27-2020 03:40 PM