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Recognized Member
Posts: 176
Registered: ‎10-26-2011

Pre-order from 06.2018 requires manager overide refund?

Today I returned a game I pre-ordered in 06.11.2018.  The game released last month on 11.14.2018, but a manager was required to process the refund due to register restrictions.  Note I am a Elite Plus rewards member.  Is it normal for this happen on game pre-orders returns?

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Registered: ‎01-03-2013

Re: Pre-order from 06.2018 requires manager overide refund?

Hi there himeko123 - 

Thank you for reaching out to us here on the forum! Returning a video game can be a bit dispiriting, especially if it was a pre-order you no doubt were looking forward to enjoying after release.


Based on the release date of Nov. 14, between your Elite Plus status and our Extended Holiday Return & Exchange Promise, your video game should be well within the return and exchange period. As a media purchase though, depending on the circumstances of the return (such as if the game was opened), there may be restrictions in place that would require store leadership intervene. 

If you have any other questions, please let us know. 


Tasha|Social Media Specialist | Best Buy® Corporate
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