02-26-2019 07:46 PM
We spent over 6,000 in cash in two months and received no points after the salesperson did a refund and put it all our purchases on gift cards and then rerang the sale. I suppose she took the points becasue on our account it says the points were issued to another acount. The foreigners on the customer service line keep telling us we have to wait three to five days, but we have and still no points pending and its been almost a month. We are going to have best buy come here and get the 1600 dollar computer, the 3,000 dollar Q7 Sansung TV, the 500 dollar sound system, the 400 dollar 4k blue ray player and ll the other stuf annd return it for a refund.
02-27-2019 12:32 PM
Welcome to the forum and thank you for connecting with us regarding your points for some major purchases you've made recently! Not receiving points after so many significant purchases would be incredibly disappointing. While I'm not sure what caused you to return and repurchase the devices, it sounds like the associate was trying to make this as smooth as possible. Under our Return & Exchange Promise, the refunds would have been processed as a check mailed to you within 10 business days. Putting the funds on a gift card eliminated this, but as gift card redemptions don't qualify for points under our My Best Buy Terms, definitely seems to have unintended consequences.
We would never condone an associate adding a customer purchase to their own membership. With that said, often customers have another membership they're unaware of, or the purchase is already attached to the very membership they're attempting to add it to. Either situation may give you the error you've encountered. I would be delighted to take a look at things though, so I am sending you a private message. Please keep an eye on your inbox in the top right corner of the page.
02-27-2019 05:49 PM
We have called customer service three times regarding this matter, they have kept us on hold for 20-30 minutes at a time during each call. Nothing was resolved and nothing will be resolved, because there is no customer service at Best Buy, its nothing but tlip service. It's nearly impossible to call a local store and when you go into a store every employee tells you different information about the same product. Training of floor sales is horrible, because managment is even worse. The only reason Best Buy is still around (not doing so well) is that they have very little competion anymore. They are one of the last large consumer electronic outlets left and they know they don't have to be good, they just have to be open
02-27-2019 06:03 PM - edited 02-27-2019 06:04 PM
Hi there MikePepin,
I'm truly sorry to hear you have been left feeling this way. It's certainly not how we want our customers left feeling, especially after making such large purchases. Of course, if you wish to share the details I requested via private message, I would be happy to see how I could help.