Points, Policies & Certificates

[Jalynn]

I have been trying to recover my points from a purchase made in November. The automated phone service says that the rewards have been assigned to another account, and every time I speak to a live human, I get so far and then suddenly get disconnected. What do I need to do to get help with this?!!?! The code of silence is deafening!!!

[JEzra-BBY]

Hello, Jalynn, 

I hope you are well today! Thank you for taking the time out of your day to reach out to us here on our Forums. the rewards program is one of the reasons I love Best Buy, so I understand how you might be feeling. I'd like to see if I can answer any questions you may have. Could you send me a private message with your full name, phone number and email to start. To send a private message simply click the blue button to the right of my signature.

Thanks,