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Posts: 1
Registered: ‎12-04-2017

Points not received 32+ days later

Hello,

 

I purchased an item on September 7 2018 but 32 days later have still not received the points for this. I also can't report them as missing as it gives me an error or will not take the order number. Any help?

Posts: 10,576
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Registered: ‎01-03-2013

Re: Points not received 32+ days later

Hi there thexplicit, 


Thank you for connecting with us here on the forum regarding your recent purchase! I know I can be pretty impatient for My Best Buy rewards to post, so I'm impressed you've allowed a full month for this purchase to reflect. 

As you may know, points typically post within 20 days of purchase. Given the time you've allowed, I would like to dig further into this so I am sending you a private message. Please keep an eye on your inbox via the envelope icon in the top right corner of the page. 

Sincerely, 

Tasha|Social Media Specialist | Best Buy® Corporate
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