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Member
Posts: 16
Registered: ‎04-27-2016

Points not posted from Nov BB Visa statement?

In previous months, my points earned outside of Best Buy viz my Best Buy Visa credit card have always posted on the morning of either the 9th or 10th of the month.  I've gotten my November statement, but my points were not updated on BB's website.  I was wondering if there is a delay in delivering points this month?

Posts: 131
Topics: 2
Kudos: 29
Solutions: 15
Registered: ‎10-19-2020

Re: Points not posted from Nov BB Visa statement?

Hello there!

 

Thanks so much for reaching out about this! You are spot on with it generally being the same time each month. So, this certainly is an odd occurrence. I can look into your account to see if we're just running into an isolated issue or if it's a little bit bigger than that. To get started, could you reach out to me directly via Private Message and verify your full name, phone number and email address? From there, we can find out what path to take.

 

I look forward to hearing back from you!

Caleb H|Social Media Specialist | Best Buy® Corporate
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Member
Posts: 16
Registered: ‎04-27-2016

Re: Points not posted from Nov BB Visa statement?

They actually posted this morning!  Thanks for your time, regardless.

Posts: 131
Topics: 2
Kudos: 29
Solutions: 15
Registered: ‎10-19-2020

Re: Points not posted from Nov BB Visa statement?

Oh, well that's terrific!! Not a problem at all. If you run into anything else, feel free to let me know.

 

Have a great Thursday! Thank you!

Caleb H|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!