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Posts: 1
Registered: ‎03-07-2012

Points not Credited Back

[ Edited ]

Hello -


I returned an item on 11/24/2018 but the RZ points did not credit back to my account. Order # {removed per forum guidelines}.


Returned Shadow of the Tomb Raider. $25.72 should have been put back into my RZ balance.


Thank you.

- Matt {removed per forum guidelines}

Posts: 11,210
Topics: 134
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Solutions: 530
Registered: ‎01-03-2013

Re: Points not Credited Back

Hello Matt, 

Thank you for connecting with us regarding your certificate return! I've heard great things about Shadow of the Tomb Raider so I'm dismayed to hear you chose to return it. Generally speaking, one can expect a certificate amount applied to a returned or cancelled item to be credited within a few days. For more information, the post below may be helpful. 


Return or Cancellation - Where is my reward certificate?


I will be happy to take a closer look at this, so I'm sending you a private message. Please keep an eye on your inbox in the top right corner of the page. 


Tasha|Social Media Specialist | Best Buy® Corporate
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