Points, Policies & Certificates

[Redone157]

I recently made possibly the biggest single purchase a month ago. I bought a new TV and stand. The representative was cool but for some reason I felt I couldn't trust him. I can't remember his name right now but during the purchase process he talked a lot and appeared anxious. I specifically asked about the points related to the purchase and was told 15 to 20 days before my points show up in my account. As a long time customer, I knew that already.
Fast forward to my delivery date. I only received the TV stand and was told the TV was not available for a week. That was disappointing. I finally get my TV and a couple weeks go by. I do not see my points at all. I go to my local best buy to confirm the purchase was indeed on my account. It was. I bought something that day as well and guess what? That purchase was in my history and I later got my points. A couple more weeks go by. I call. Representative tells me they need to investigate and I now have to wait another 7 to 10 days for an answer to my dilemma. I didn't finance nor did I use a gift card. I hope the outcome is positive for me. I've read other posts and I see a pattern of Best Buy not giving customers points for larger purchases. That or not resolving many of these types of problems. I will post what happens wit me.
Wishing myself luck!

[AndrewB-BBY Social Media Specialist]

Good morning, Redone157,

Welcome to our community forums. I appreciate you taking the time to write to us and letting us know about your recent experience with this purchase. Buying a new TV is a big deal and I know i would want to make sure I received My Best Buy points for this purchase if I were in your shoes. I would be glad to explain a bit more about how this process works.

Generally, My Best Buy points will become available 15 days after you receive your products. It's possible that the delay before your TV was available could contribute to these points taking slightly longer to post to your account.

Is there anything I can assist you with at this time? Please let me know, I would be happy to see how I may be able to help.