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Posts: 13
Registered: ‎11-09-2015
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Points for an item help

Hello. Quick question: I was wondering if it's possible to get points for a recent purchase that originally did not get points (due to not supplying phone/acc number at check out). If so, do I have to take the entire item back? It is a large item so it would be difficult. -- Or do I simply take my recipet back to the BB store?


[More info: Item is within return policy; it's opened; works fine. I would just like points for it.]


Thanks in advanced!

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Registered: ‎10-10-2012

Re: Points for an item help

Hi akalink77,


You are in luck!  There is a tool on where our members can report "missing" purchases.  I have used the tool in the past to report some of my own purchases.  You should be able to report a purchase as long as it has not been more than 180, the purchase is not already tied to a rewards account, and it was not processed prior to enrolling in the program.  I have provided a link to a guide below that should help walk you through the reporting process.  If you run into any trouble, then feel free to send me a private message with the information listed below and I will see what I can do to help.  A private message can be sent by clicking on the blue button in my signature.



Phone #
Email address

Order #/receipt pin #


How Do I Report Missing My Best Buy™ Points?


Happy Holidays!

Derek|Senior Social Media Specialist | Best Buy® Corporate
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