09-18-2020 10:47 AM
I bought a new Surface Laptop with a giftcard and credit card, but I only got a fraction of the points from the purchase. So is the policy at Best Buy if you use your gift card, you dont get the points from the purchase?
09-20-2020 05:10 PM
First, I’d like to thank you for being a My Best Buy member! It is always nice to earn rewards when making purchases, and we certainly want you to be informed. You can learn more about the My Best Buy program, here. I would be happy to share some insight, and answer any questions you may have.
As you can see, although points are awarded when Best Buy Gift Cards are purchased, points will not be applied when they are redeemed. You mentioned you received points for a fraction of the purchase. It is likely the amount of points would reflect the portion paid with the credit card used on the transaction, which would be correct.
I hope this clears things up. If you have further questions, or if you would like our team to review this transaction, please let us know!