02-12-2019 10:56 AM
Hi there gladyggarcia68, and welcome!
Thank you for being a My Best Buy member! Finding all of your rewards, including your Elite tier status gone, would be quite disconcerting. There are a few explanations for this though, such as the membership becoming unlinked from your BestBuy.com account and a new membership being created upon logging in. I would be happy to dig into this with you to see what happened. Please keep an eye on your inbox in the top right corner of the page.