Points, Policies & Certificates

[gladyggarcia68]

I wanted to see if I can get some help on finding out why all my points and rewards suddnely disapaired along with Elite Status. Can come one help me?

[Tasha-BBY Social Media Specialist]

Hi there gladyggarcia68, and welcome!

Thank you for being a My Best Buy member! Finding all of your rewards, including your Elite tier status gone, would be quite disconcerting. There are a few explanations for this though, such as the membership becoming unlinked from your BestBuy.com account and a new membership being created upon logging in. I would be happy to dig into this with you to see what happened. Please keep an eye on your inbox in the top right corner of the page. 

Sincerely,