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Posts: 1
Registered: ‎02-11-2019

Points and Rewards despaired

I wanted to see if I can get some help on finding out why all my points and rewards suddnely disapaired along with Elite Status. Can come one help me?

Posts: 11,328
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Registered: ‎01-03-2013

Re: Points and Rewards despaired

Hi there gladyggarcia68, and welcome!

 

Thank you for being a My Best Buy member! Finding all of your rewards, including your Elite tier status gone, would be quite disconcerting. There are a few explanations for this though, such as the membership becoming unlinked from your BestBuy.com account and a new membership being created upon logging in. I would be happy to dig into this with you to see what happened. Please keep an eye on your inbox in the top right corner of the page. 

Sincerely,

Tasha|Social Media Specialist | Best Buy® Corporate
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