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New Member
Posts: 4
Registered: ‎07-10-2018

Points And Total Amount Spent Not Getting Updated

Hi...I'm just wondering...I thought you got points for NON BestBuy Purchases as well? A Certain percentage like 0.5 Points per dollar till you become a Elite Member, then it's 1 point per dollar spent....so I have been using my card on Groceries, Gas, Bills, and other purchases too. Looks like it's not getting updated though...they say it's suppose to do it every 2 weeks after purchases were made. I got a $5 Certificate but that took over a month to get. You guys also have me at spending $1,350 so far on my account but the last 2 months I have spent $1,800 on this card alone and it still says $1,350 spent...I should easily be over and a Elite Member by now.Now, like I said, I'm not sure, but I thought you got points for regular purchases outside of BestBuy too but maybe you have to purchase BestBuy Items only or get gas or go to a restaurant to get points..?? Cause like I said, my previous balance was a little over $1000 this past month and it's only given me points for a Tomb Raider Movie purchase which was only 30 points...but still shows 0 points pending..I don't get it? A bit irritated as I should have at least 2 maybe 3 5$ reward certificates for everything I have purchased so far...but this is why I have stopped using it so much now...smh

Recognized Member
Posts: 161
Registered: ‎10-26-2011

Re: Points And Total Amount Spent Not Getting Updated

I think they might be having issues with their tracker.  My tracker hasn't moved in probably 3 months and I've spent quite a bit in store and on my Best Buy Visa.  

New Member
Posts: 4
Registered: ‎07-10-2018

Re: Points And Total Amount Spent Not Getting Updated

Thanks Smiley Happy Yeah...It hasn't moved in quite some time Smiley Sad 

New Member
Posts: 4
Registered: ‎07-10-2018

Re: Points And Total Amount Spent Not Getting Updated

Hi???? Can anyone from BestBuy help? I know your in this slow period till the 14th but come on...this is ridiculous....

Posts: 10,717
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Registered: ‎01-03-2013

Re: Points And Total Amount Spent Not Getting Updated

Hello Flyin11, 

Welcome to the forum and thank you for your patience! As a My Best Buy member that also holds a Best Buy Visa that you can use outside of Best Buy, I'm sure you've been using it like crazy to earn some rewards! 

The spending bar is a great way to see where you stand in regards to Elite or Elite Plus status. With that said, it only reflects one type of purchases, either Best Buy purchases or outside spending, whichever is higher. 

When it comes to outside spending and points though, it would only update once a month. This is usually within a few days of your statement date. While you would earn points, you wouldn't earn them at the exact same rate as Best Buy purchases. Generally speaking, you earn 1% back for everyday purchases, while we occasionally have purchase types that can earn more. For more information, please feel welcome to check out our Credit Cards page. 

I hope this helps! If you still have any questions, please let me know. 

Sincerely, 

Tasha|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 4
Registered: ‎07-10-2018

Re: Points And Total Amount Spent Not Getting Updated

I get that too but from what I was reading, even if it is a half a point per 1 spent outside of Best buy which is from what I gather it's saying, like I said, I spent 1600 on this card in the last 2 months...divide that in half and that's how many points I should have...something like 800...

 

but the biggest deal of all is that whether or not it was in BestBuy, I still spent $1600 on that card..I should be in Elite status by now and have well over the $1350 shown...but it hasn't moved at all....so something is wrong...

 

 

Posts: 10,717
Topics: 121
Kudos: 265
Blog Posts: 20
Solutions: 502
Registered: ‎01-03-2013

Re: Points And Total Amount Spent Not Getting Updated

Hi there Flyin11, 

Thank you for following up with me. It would be quite strange if your tier spending wasn't reflecting correctly. 

Have you made any returns? Even returns made outside of Best Buy generating credits to your Best Buy Visa may impact the points and tier spending awarded. 

Sincerely,

Tasha|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!