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Member
Posts: 11
Registered: ‎03-12-2020

Point query.

Hello greetings.

I currently have $400 of unredeemed cashback.

But it is only allowed to redeem certificates for $100.

Can I redeem 4 certificates and use those certificates to make a single purchase for an item worth $900?
Posts: 137
Topics: 0
Kudos: 23
Solutions: 10
Registered: ‎10-19-2020

Re: Point query.

Hey there!

 

As long as the certificates do not go over the dollar amount of the purchase, you can use as many as you have.

 

^Vanessa

Vanessa T|Social Media Specialist | Best Buy® Corporate
As of March 20th, our Forums will no longer be available, for future support please reach out to us on Social Media or bestbuy.com/support.
Member
Posts: 11
Registered: ‎03-12-2020

Re: Point query.

I just issued my certificates, made a purchase, and my order was canceled because it can't be shipped to my address.

But my coupons or redemption points were not returned, what happens?

Can you help me please.
Highlighted
Posts: 137
Topics: 0
Kudos: 23
Solutions: 10
Registered: ‎10-19-2020

Re: Point query.

Hey there!

 

Your coupons would be refunded in the form of points back on to your account. This can take a few business days to complete. I am happy to take a look for you. In order to do so, can you please send me a private message with full name, email address, phone number and order number?

Vanessa T|Social Media Specialist | Best Buy® Corporate
As of March 20th, our Forums will no longer be available, for future support please reach out to us on Social Media or bestbuy.com/support.