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Member
Posts: 10
Registered: ‎11-29-2021
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Point Promotion: Returned Item with Other Eligible Purchases

I had purchased multiple items from BestBuy.com during the point promotion "10% back in rewards when spending with your Card at Best Buy between 2/7/22 and 2/20/22".  Unfortunately, the extra 499 points was attached to an item I returned, so those points were debited from my account.  As I had made other purchases between 2/7/2022 and 2/20/22, how do I go about getting the 499 points from the promotion returned to my account?

 

Thank you in advance for your help!

Posts: 11,638
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Registered: ‎09-29-2008

Re: Point Promotion: Returned Item with Other Eligible Purchases

Hey, PH55103,

 

We appreciate you taking the time to post this, and if you are missing 499 points from your My Best Buy account I can understand you being concerned here. It would be hard to say what the next steps are without looking at  your account. Can you send me a private message with your name, phone number, email address, and My Best Buy account number? To send me a private message simply click on the message button in my signature.

 

Thanks,

Allan|Senior Social Media Specialist | Best Buy® Corporate
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Member
Posts: 10
Registered: ‎11-29-2021

Re: Point Promotion: Returned Item with Other Eligible Purchases

Allan: thank you for resolving my issue so quickly!
Posts: 11,638
Topics: 371
Kudos: 290
Blog Posts: 46
Solutions: 378
Registered: ‎09-29-2008

Re: Point Promotion: Returned Item with Other Eligible Purchases

Hey, PH55103,

 

You are very welcome!

Allan|Senior Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!