Points, Policies & Certificates

[PH55103]

I had purchased multiple items from BestBuy.com during the point promotion "10% back in rewards when spending with your Card at Best Buy between 2/7/22 and 2/20/22".  Unfortunately, the extra 499 points was attached to an item I returned, so those points were debited from my account.  As I had made other purchases between 2/7/2022 and 2/20/22, how do I go about getting the 499 points from the promotion returned to my account?

Thank you in advance for your help!

[Allan-BBY Senior Social Media Specialist · Accepted solution]

Hey, PH55103,

We appreciate you taking the time to post this, and if you are missing 499 points from your My Best Buy account I can understand you being concerned here. It would be hard to say what the next steps are without looking at  your account. Can you send me a private message with your name, phone number, email address, and My Best Buy account number? To send me a private message simply click on the message button in my signature.

Thanks,

[PH55103]

Allan: thank you for resolving my issue so quickly!

[Allan-BBY Senior Social Media Specialist]

Hey, PH55103,

You are very welcome!