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Posts: 1
Registered: ‎02-16-2021

Please improve online support

I wanted to make an online purchase and apply points, but I could not remember my password so I requested a verification code be sent to my email address.  I waited several minutes with no result.  I chose to have the code resent.  Again I waited several minutes with no response.  Again I requested a verification code (third attempt) and several more minutes later, no response of any kind (it's now been about an hour with nothing).


I experimented some more until I input the right password.  I accessed my points, cashed them out, and received an email within 5 seconds notifying me that my certificate was ready. 


I suspected there was an issue with verification code generation/transmission.  I wanted to make the problem known.  My only options seemed to be Chat or Telephone.  I opened a chat window.  It has been "connecting [me] with the next available Agent," for about 30-40 minutes now.  I tried to call - 21 minute wait.  No email or written message option?  Strange for a company that markets tech.  You may wish to get your geeks on that.

Posts: 1,797
Topics: 91
Kudos: 285
Solutions: 93
Registered: ‎11-23-2018

Re: Please improve online support

Hi, PollySaunders, and welcome to our online community!


Thank you for posting on our forum. I can imagine your account verification and email situation to be a bit frustrating, and I appreciate you reaching out to us about it. While I'm glad you ended up receiving an email about your certificate, I understand your continued concerns with your verification code and lack of support online. I'm sorry you weren't able to get the help you were searching for initially, but I'm happy to do what I can now!


First, I suggest adding to your safe sender's list to hopefully avoid any email issues in the future. It's possible the verification codes were being blocked or filtered elsewhere in your email. In addition, I'd like the chance to document your experience in our corporate system and see if there's anything else I can assist with when it comes to your account.


Please send me a private message including your full name, email, and phone number to start. You can find the blue option to message me to the right of my name below.


Having trouble logging into your My Best Buy/ account?



Allison|Social Media Specialist | Best Buy® Corporate
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