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Posts: 1
Registered: ‎12-23-2015

Please help, my reward certificate expired yesterday

Please help, my reward certificate expired yesterday before I was able to use. I just recently found out and am devasted that I lost the $45 reward. I was trying to email best buy for help but could not find an email to contact.
Posts: 7,184
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Registered: ‎12-23-2016

Re: Please help, my reward certificate expired yesterday

Hi, alas,


Welcome to the Best Buy Community forums, and thanks for reaching out to us about this. I know what a disappointment it can be to have something expire after forgetting about it, especially something with such a high value.


My Best Buy certificates is 60 days from the date of issue, unless otherwise noted. Once expired, these certificates typically cannot be reactivated or reissued.


That said, I'd be happy to review your specific certificates to see if we have any options. Can you send along a private message by using the link in my signature? If you include your name, email address, phone number, and My Best Buy member number, I'll see what is possible. 



Kyle R|Senior Social Media Specialist | Best Buy® Corporate
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