Points, Policies & Certificates

[vmR9691e]

I would like to close My Best Buy account and the corresponding Reward Zone account. What will I need to do to accomplish this?

Thank you for your time.

[Tasha-BBY Retired: Social Media Specialist · Accepted solution]

Hi there vmR9691e, 

Welcome to the forum and thank you for reaching out to us, though I am sad to hear you wish to go. Here on the forum, we're only able to cancel My Best Buy memberships (previously known as Reward Zone), but cannot delete or deactivate BestBuy.com accounts. 

Please see that I am sending you a private message to gather some additional information to complete this request. You may check your messages by signing into the forum then clicking the envelope icon in the top right corner of the page. 

Sincerely,