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Posts: 1
Registered: ‎03-17-2020

Password verification email not received

I've seen this posted several times, but each incident involves contacting a specialist. Anyway to reach out to one, or is it wait until someone contacts me via the forum?

My issue is trying to access MyBestBuy account. Either the password I have written down got changed, or the account has been deactivated for lack of activity. I have selected to have the password reset code sent to my email several times but have yet to receive any response. (And I added the suggested BestBuyInfo to my contacts)

Any assistance is appreciated!

Posts: 7,184
Topics: 116
Kudos: 397
Solutions: 395
Registered: ‎12-23-2016

Re: Password verification email not received

Hi, jimmymac69,


Thanks for joining the Best Buy Community forums. I know that not being able to get into your account can be a pain.


First, we'll want to make sure you aren't using a VPN, ad blocking software, password manager, or private browsing setting. Those could all cause issues like this.  If none of that is involved, please send along a private message through the link in my signature below this post. I'll need your name, email address, phone number, and the My Best Buy membership number, if you have it. Your home address will also help.



Kyle R|Senior Social Media Specialist | Best Buy® Corporate
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