Points, Policies & Certificates

[Trdatruth]

For some reason every time I try to log into my best buy account I keep getting an error message and I have to reset my password every time this has become extremely annoying and an inconvenience I’ve cleared my browsing history cache and data and the problem still exists is this able to be fixed or will I just have to keep resetting passwords all the time ????

[Allison-BBY Social Media Specialist]

Hello, Trdatruth, and welcome to our online community!

Thanks for joining our forum and posting for support, although I hate to hear about the issue you're having. I know how important it is to be able to place orders while logged into your account, and I can imagine how frustrating it must be to have to continue to reset your password. I'm happy to do what I can to help.

Please send me a private message including your full name, email, and phone number so I can look into your account further. You can find the blue option to message me to the right of my name below.

Having trouble logging into your My Best Buy/BestBuy.com account?

All the best,

[Trdatruth]

Ok I did

[Allison-BBY Social Media Specialist]

Thank you!

I'll be responding to your message shortly. Please keep an eye on your inbox.

Happy to help,